UPDATE ON JUNE 2022

The governments of England and  Wales have withdrawn their final covid-19 infection prevention and control (IPC) rules, namely the PPE requirement for face masks to be worn in healthcare settings unless there is a known covid infection risk.

Our professional body have advised us that we now no longer have to wear universal masks. As of tomorrow we will return to not wearing masks and PPE as standard procedure.

We will obviously still continue to practice good hygiene practices for safety in clinic with the rooms remaining well ventilated. 

If you require us to wear a mask during your appointment, this is fine, just tell us before and we’ll be happy to oblige. 

If you require hands on chiropractic care, please know we are here to help and are taking every precaution.

We will continue to adhere to scrupulous cross infection control. Your chiropractor will be wearing appropriate PPE recommended by Public Health England. 

We're really looking forward to providing high quality chiropractic care - we want to make the whole experience as similar to before as we could whilst obviously being as safe for you as we can in the current climate. 

When you come to your appointment please follow the guidelines below.

1. We ask you to follow government guidelines and only attend if you feel well and have no covid-19 symptoms.  Symptoms include a new cough, high fever and/or loss or change of smell and taste. If you are unsure if you have symptoms you can check here https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms//.

2. Please read all the information in your email as this includes information on screening, risk assessment and details clinic procedures. Please fill out any information required in the email before your appointment.

When you arrive to your appointment, please leave as much of your belongings in your car as you can i.e. bags, coats, jewellery etc.

3. On arrival, please check in and wait outside using your mobile phone. Your DATE OF BIRTH is your check-in number. 

The link to check in will be in your appointment reminder email and sms. There is also a QR code on the door outside which will take you to the check in page if easier.

4. Once you check in, we know you are waiting outside. We will get the room and ourselves ready and then call you on your mobile to let you know to come in. This will be from a number starting with 015.

Once you get the call, come to the door and buzz the intercom, please stand in front of the intercom so we can see you and let you in. The intercom beeps when you push the buzzer (ringing us), when it stops beeping it means we have seen you and unlocked the door for entry.

Please bear with us as the sanitising of the room and changing our PPE can take some time - we will get you from reception when the room is ready. 

If you are struggling to check-in on your phone please press the buzzer and stand in front of the camera (intercom) and we will tell you to either wait in reception or to wait outside (depending on who is in reception).

5. Please put your face mask on outside. Stand in front of the intercom so we can see you have a mask on before you enter. The mask is required to be kept on during your time at clinic. The mask should cover your nose and face. If you do not have a covering you will be given a face mask outside to put on before entry (at cost price to us which will be around £1). Please try to bring your own mask/covering where possible as we will have limited stock.

6. Once you enter, please fill out the covid-19 screening, symptoms and risk form on the table in reception. Please use the hand sanitiser here after you do this. Please wait in reception, you will be collected from here.

If you are a new patient, and have not filled out the online new patient form in advance, please fill out a new patient form in reception. We advise you to fill out the online new patient form in advance (so it can be reviewed by us before your appointment), in the comfort of your own home ready for your appointment (link for this will be in your confirmation email).

7. Please ask any questions you have at the start or during your appointment. Once you have been adjusted and have booked any follow up appointments, please leave the room to allow the chiropractor time to safely sanitise the room and change their PPE (ready to help the next patient). We are always available for you if you think of something later and need further advice, please call us if you do. Your contact points will be sanitised but hand sanitiser is also available in the room you are in (on the desk).

8. To minimise the risk of cross infection please use your own toilet before you come.

9. Please pay on card, not cash, for your appointment. This will be contactless via our secure system.

• The number of people in the clinic at one time will be limited.

• Please limit touching anything where possible. Please catch any coughs or sneeze in a tissue or your arm. The digital check-in in the reception will be turned off for now. Internal door handles and the exit switch will also be sanitised regularly.

• Only one patient per appointment will be allowed into clinic – so please do not bring anyone else to your appointment.

• Please try to wear loose appropriate clothing where possible. We will not be providing gowns due to infection control. 

*The bench, and all contact points in the adjustment rooms will be carefully sanitised between each patient. 

*Your chiropractor will have two well-ventilated, sanitised rooms available for use. 

Do not attend the clinic if you have any of the following symptoms:

• Symptomatic patients; cough, fever, shortness of breath, loss or change of smell and/or taste.

• Those advised to self-isolate

• Anybody with known respiratory illness

If you are in the following groups, you may be at increased risk of coronavirus transmission (please be aware of this and know that you will be booking at your own risk in terms of coronavirus):

• Pregnant women

• People over the age of 70

By attending the clinic it is taken that you understand all of the above and agree. If you are in a vulnerable group as classed by the government and should be shielding the clinic advises you to stay at home. If you insist on booking an appointment you are doing so at your own risk. 

https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do